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At Infosys, how pandemic brought importance of reskilling to the fore

September 13, 2021 01:10 PM

At Infosys, how pandemic brought importance of reskilling to the fore
For Krish Shankar, how pandemic brought importance of reskilling to the fore, executive vice-president & group head of human resource (HR).

For Krish Shankar, how pandemic brought importance of reskilling to the fore, executive vice-president & group head of human resource (HR) development at Infosys, the defining moment of the pandemic on the HR department has been the importance that reskilling and learning have managed to get.

For Infosys, the focus on reskilling started three to four years back as business saw a shift towards digital, and the pandemic has really brought the importance of reskilling to the fore. “In the past, certification courses or taking up an e-learning course was just a way towards promotion, and was not taken too seriously.

That has been changing in the last 2-3 years, and the pandemic has accelerated this trend. Today, 80 per cent of our people in our new digital businesses are in-house talent,”.

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Shankar also says that the shift in business revenue has made employees realise the importance of reskilling. In 2018, digital businesses contribution to the revenue was 25-27 per cent, at present it is 50 per cent and that business is growing 40 per cent.

“People can see where the growth is coming from. They have to reskill to really be a part of this growth. One way to make them part of this is incentives, how pandemic brought importance of reskilling to the fore, the second is about creating technology and platforms,” he added.

To begin with, Infosys identified 36 skills that were important and created learning pathways. In addition to these courses, employees also had to get certification. “Once they got the certification, they would be redeployed and needed to work in that position for a period of six months to get a skill tag. This allows them to be called a cloud architect or digital engineer, and once that is done, they get a skill bonus once a quarter,” said Shankar.

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