July 7, 2021 03:39 PM
Big IT sector reform! Much needed changes to the Other Service Providers (OSP) framework brought in by the Telecom Ministry will not only ease compliance burden, but also result in greater efficiency, non-urban job creation and global competitiveness
What started out as a temporary solution for the Indian IT & ITES companies to facilitate work from home, has now become a structural change which could result in Indian BPM (Business Process Management) industry becoming further competitive in the global markets.
The latest guidelines issued by the Telecom Ministry have done away with several compliance and operational redundancies such as registration, bank guarantee, curb on interconnection between OSP centres, penalty and audit provisions alongside retaining security related obligations to protect against unlawful content, calls or messages carried on through the network.
Welcoming the move, IT industry body Nasscom in a statement said that it will result in tremendously reducing compliance burden of the BPM industry. The new framework now allows for infrastructure sharing between international and domestic OSPs over VPN along with interconnectivity of OSPs, facility to work from anywhere.
Big IT sector reform! Nikhil Narendra, Partner, TMT at Trilegal says, “The definition of the term OSP has been limited to voice-based BPO service providers removing the data-based services entirely from the ambit of the regulation.” The new framework primarily contains certain security obligations with additional high-level protections to prevent toll bypass.